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Customer Service

Customer Service

100% 5 Star Service Guarantee

At RBA Mechanical, it’s not just about providing great services, it’s about building a relationship with you. It is our goal to provide you with a wonderful and memborable buying experience, and ensuring that you are 100% happy with your purchase. 

At RBA Mechancial, we take our guarantees seriously as we want to ensure that our customers are always satisfied with our services.  If you have any questions or concerns regarding our customer service or guarantees, visit our FAQ section or contact us and we’ll be happy to assist you.

Smiles Guarantee

We believe that a friendly personality and a warm smile can make all the difference in a customer's experience. That's why we promise to greet you with a smile whether you contact us by phone, email, or in person.

Cleanliness Guarantee

We understand that no one wants a messy work site, which is why we make sure to keep our work area clean and tidy as possible. We use drop cloths on your fine floors to prevent any damage and always dispose of garbage appropriately. Should any damage happen, we will repair or replace it.

Quality Guarantee

Our technicians are highly skilled and dedicated to providing the best quality service possible. They take pride in their work and aim for perfection in every service and installation they perform. If anything is wrong with the quality of our work, we will repair at no charge.

Comfort Guarantee

We know how important it is for your equipment to work properly and for your home to be comfortable. That's why we ensure that your equipment is functioning as it should and that your thermostats are set to your desired temperature. If the system range we promised is not achieved, we will repair it at no charge.

Completion Guarantee

At RBA Mechanical, we take pride in our commitment to delivering high-quality work and ensuring that our clients are satisfied with the results. In addition to our guarantee to complete the work we agreed to do, we also focus on efficiency to ensure that your project is completed in a timely manner without sacrificing quality. Our team of skilled professionals will work diligently until the job is done to your satisfaction. You can trust us to not only finish the job, but to do so with excellence and attention to detail. If we miss anything, we will complete it at no charge.

Loyalty Guarantee

RBA Mechanical has a loyalty program that provides exceptional service and value to all customers. The program is free to join and rewards customers with increased benefits based on their usage of our services. Members receive priority service and customer-only discounts. We guarantee that we are committed to making our customers feel appreciated and valued, and our loyalty program is just one way we show our appreciation.

Price Guarantee

We understand how important it is for you to have transparency when it comes to pricing. That's why we make sure to include all materials and labor costs in our prices. Our goal is to provide you with an accurate total cost for the work you need done. We also offer a guarantee that the work you ordered will be completed for the price purchased. This means you won't have to worry about any unexpected charges or hidden fees.

Safety Guarantee

Our commitment to safety is of utmost importance to us. We understand that every project comes with certain risks and hazards which is why we take all necessary precautions to ensure the safety of our team, clients, and anyone else involved. Our safety guarantee not only protects everyone involved but also leads to efficient and productive projects.

Privacy Guarantee

RBA Mechanical takes privacy seriously and has implemented stringent measures to protect customer information. We use encryption technology to secure data transmissions, limit employee access to data, collect only necessary personal information, and never share it with third parties without explicit consent. We guarantee your private information is safe and secure.

Recycle Guarantee

RBA Mechanical prioritizes recycling in all aspects of our operations, reflecting our commitment to sustainability. Our team is highly trained in the latest recycling techniques and technologies to handle various materials safely and efficiently. Our recycling services are cost-effective, reducing waste disposal costs and conserving natural resources. We offer free recycling services as part of our responsible business practices.

100% Satisfaction Guarantee

Our 100% Satisfaction Guarantee

Our satisfaction guarantee is our promise to you that we’ll do everything we can to make sure you’re happy with your purchase. We take pride in our services and workmanship and want you to feel the same way.

  • Our satisfaction guarantee covers all of our services, whether you buy them online, in person, or by phone.
  • We stand behind the quality of our products, and we’re confident that you’ll love them too. If you’re not satisfied, just reach out to us and we’ll work with you to find a solution.
  • We believe that you should never have to settle for service that doesn’t meet your expectations. That’s why we offer a satisfaction guarantee on everything we sell.

Customer Service Guarantee

Customers rave about the customer service they receive from RBA Mechanical, praising the responsiveness and helpfulness of the support team, the user-friendliness of the platform, and the level of service received.

By reading customer reviews, you can get a sense of what it’s like to work with us and whether we are the right fit for your needs. We encourage you to take a look at our customer reviews and see what our customers have to say.

We stand behind the quality of our service and want you to feel confident in your choice to work with us. If you’re not completely satisfied, please contact us within 90 days and we’ll do everything we can to address your concerns.

satisfaction guarantee

Customer Service

Order Status

Order Status


It’s important to stay updated on the status of your order to ensure a smooth process. Here are some things to keep in mind:

  • Once you receive your order confirmation email, take a moment to review the details and make sure everything is correct.
  • If you notice any issues or have questions, don’t hesitate to contact us for assistance.
  • As your order progresses, you will receive email notifications to keep you informed. This includes updates on when materials have been ordered and when your project is ready for scheduling.
  • If you ever have any concerns or want to check on the status of your order, you can always contact us for an update. 

Shipping & Delivery

It’s great to know that delivery is free for orders over $65 within our service zone. Here are some additional points to consider:

  • The delivery or job location specified in the order is where the materials and equipment will be delivered.
  • Materials and equipment will be delivered to a secured area of the work site. This could be inside the home, business, or another lockup area.
  • In cases where a secure area is not available, delivery will not be made. However, if pre-arranged, a secure trailer or container bin may be provided as an alternative option.

It’s essential to keep in mind that we ensure materials and equipment are delivered to a secure area. By doing so, the delivery process will be smooth and efficient. Contact us if you have any questions regarding shipping or delivery.

Pricing & Payments

Pricing & Payments

Prices listed include the required product and materials, and the installation labour to complete the work.  Pricing for product-only sales is for the purchase of that product.

In addition to traditional methods like credit and debit cards, we also accept e-transfers and direct deposits for added convenience. For those who prefer to pay in installments, we have flexible options available to suit different needs. 

Email addresses of Account Holders are registered in the system for specific payment options.

For those who need to make invoice payments, we also accept credit card and online banking payments. This means that you can easily pay for your purchases from the comfort of your own home

Learn more about our Payment Options here

Service Terms & Warranty

  • Our warranty covers any defects in the workmanship or materials used during the repair or installation. If you experience any issues with our work within 90 days, please don’t hesitate to contact us and we’ll do our best to resolve the problem.
  • We take pride in the quality of our work and stand behind it with this warranty. However, please note that this guarantee does not cover any damage caused by accidents, misuse or abuse of the materials or equipment.
  • Our 90 day warranty is a testament to the expertise of our technicians and the quality of our parts. You can trust that we use only genuine parts and follow industry-standard procedures to ensure the optimal performance of your materials and equipment. We hope this warranty gives you peace of mind and confidence in our services.

Click here for our warranty policy 

Click here for our Service Terms

Contact Us

Ask a question or request a quote!

Our customer service team is available to all users, regardless of whether you’re an existing client or not. If you have a question about your order, our products or services, or need help navigating our website, our customer service representatives are here to assist you.

Contact us by calling 780-474-7481, or by completing our contact form. 

Contact us to:

  • Ask about product or service availablity
  • Place an offline order
  • Request a quote
  • Ask about our products or services
  • Get an update on your order

Want to place an order?  You can request a quote or order products and services at our online store 24/7.

However, we understand that making a purchase online may not be for everyone.  Contact our customer service to place an order by completing our contact form. You can also call us during regular business hours.  Please be sure to inlcude the product or service you want to order with your order details, and we will assist you with the available payment options.

If you’re experiencing issues with your account or need assistance with your order or a technical matter, our customer service and tech support teams are available to help. Here are a few additional details to keep in mind:

  • Tech support is available exclusively to existing clients who require assistance with technical issues related to their accounts or services. If you’re an existing client and need help with something like troubleshooting an error message, our tech support team can provide guidance and assistance.

Regular business hours: Monday to Friday 9:00 am to 4:00 pm

Call:  780-474-7481

Customer Service FAQ

Our service area for plumbing and HVAC services is located in Edmonton and Sherwood Park, but we can also travel outside of these areas. If you would like to use our services in a different area, please contact us with your postal code before ordering and we can let you know if we can work in your postal code area.

We understand that you have a busy schedule and we want to make sure that we accommodate your needs. Yes, RBA Mechanical does offer services on Saturdays for our existing customers. Depending on the service, our technicians can be available if needed. Give us a call and we’ll do our best to arrange an appointment that fits your schedule!

RBA Mechanical operates on Saturdays from 10 am to 3 pm for maintenance and repair services. If you need a Saturday appointment, don’t wait too long as our Saturdays fill up fast – contact us to book your appointment!

No, there is no additional charge for Saturday service appointments with RBA Mechanical! We provide our Saturday service appointments during our regular operating hours without any extra charges. However, we do apply overtime charges if the appointment is made outside of our regular operating hours.

Absolutely! You can always count on RBA Mechanical when you need plumbing or HVAC repairs in an emergency. We understand that these types of issues can’t always wait, so we offer our customers flexible scheduling options and even 24/7 emergency repair services to get the job done right—no matter what time of day it is.

Unfortunately, we are unable to offer emergency services for non-customers. Our emergency services are dedicated exclusively to our existing customers as a way of guaranteeing them the highest level of service when they need it most. By becoming one of our customers, you can have peace of mind knowing that you will always have a reliable partner in case of an emergency.

Whenever you need emergency service from RBA Mechanical, simply call the emergency service number you were provided. Our team will be available 24/7 to answer your call and provide assistance as soon as possible. With RBA Mechanical you can rest assured that you’ll receive quality service no matter what time it is.

At RBA Mechanical, we strive to provide our customers with fast and efficient service. We typically start jobs quickly, usually within 2-3 business days. This timeline may vary depending on the job specifics and current workload, but rest assured that we are always working hard to get started as soon as possible.

You can easily schedule an appointment with RBA Mechanical. You can order your service directly through our online store, complete our Contact Us form or call us for service. Our team is standing by to answer your questions and provide you with the best service options to fit your needs.

We understand that paying for our services can be a hassle, so we are dedicated to making the payment process as easy and convenient as possible. We offer a wide range of payment options including PayPal, credit cards, e-transfers, bill pay, direct deposits, installment plans and financing. When you pay in full when you place your order, you get an automatic 5% discount. Payments can be made in installments, or you can pay a deposit and the balance on completion of our work.

Requesting a quote or estimate from RBA Mechanical is easy! You can simply click on the “Request a Quote” button on the product page, or choose the “Order a Quote” option. Alternatively, you can call us or visit our Contact Us page and complete the form to request a quote. With any of these methods, you’ll be sure to get an accurate and fast response.

Absolutely! You can take comfort in knowing that at RBA Mechanical, we value trust and transparency. Our pricing guarantee means that there are no hidden fees or extra charges for the duration of your project. The only exception is if unanticipated issues were found during the work process that were not visible to the naked eye, which would impact our ability to proceed with the quoted work. Rest assured, you will be notified in advance if unexpected developments arise and there will be no surprises when it comes to our pricing.

Absolutely! Every project we take on is backed by our completion guarantee. We understand that getting projects started quickly and completed right the first time can make all the difference, so our team of experienced technicians takes pride in delivering quality craftsmanship and a commitment to customer satisfaction. That’s why we stand behind every job with confidence, ensuring that your project will be finished on time and within budget.

Absolutely! We make it a point to clean the work area before we leave so that you won’t have to worry about any mess. Our cleanliness guarantee ensures that we will leave your property just as clean as it was when we arrived. So relax, and rest assured that you’ll have a neat and tidy space when the job is done.

Our General Service Area:
Edmonton Sherwood Park