The more you call, the more you save
A FREE customer loyalty program
Levels Menu
Each level offers free perks and bonuses based on how often, and how long, you use our services.
Check your invoice for your current VIP Benefits Club Status
VIP Benefit Club Levels
Customer for 3 Years – Minimum 2 purchases per year
or Subscribe for $29.50 per Month ($354.00 / Year)
Want A FREE Platinum Level Subscription?
Are you a new client? Or have SILVER or GOLD VIP status?
Sign up for our newsletters and get a FREE 1 year subscription to PLANTINUM VIP level
Customer for 5 Years – Minimum 2 purchases per year
Customer for 10 Years – Minimum 2 purchases per year
Level Benefits
All Levels
You must be within our general service area to receive the benefits.
Apointment Bookings
Appointments are scheduled and booked based on the level you are in. The higher the level, the more priority your bookings.
Silver and Gold level bookings are added to the general booking cue.
24/7 Emergency Service
All clients have access to our 24/7 emergency service. The higher the level, the more priorty your emergency bookings.
Silver and Gold level bookings are added to the general emergency cue.
Customer Referral Discounts
Refer someone you know and when they make a purchase, you will both be rewarded with the same value listed in your VIP level.
Platinum, Titanium & Neon Plus
Customer Only Discounts & Bonuses
Starting with the Platinum level, we will periodically offer our clients special customer only discounts and bonuses.
Free Phone Tech Support (regular business hours)
Starting with the Platinum level, we offer our clients free phone tech support during regular business hours.
Reg business hours are Mon – Fri 9:00 am to 4:00 pm
No Over Time Charge on Saturdays
Starting with the Platinum level, we offer our clients no over time on Saturdays during 10:00 am and 3:00 pm. (Overtime charges are in effect before 10:00 am and after 3:00 pm.)
Titanium & Neon Plus
No Over Time Charge Mon-Fri till 6pm
Reg hours are Mon – Fri 9:00 am to 4:00 pm. No overtime is charged between 4:00 pm and 6:00 pm.
Free Onsite Consultations
A free service to discuss issues, new options, answer questions, or just to chit chat. No service purchase required.
Neon Plus
No Over Time Charge on Sundays
No over time is charged o Sundays during 10:00 am and 3:00 pm. (Overtime charges are in effect before 10:00 am and after 3:00 pm)
No Double Charges on Statutory Holidays
Regular overtime charges still apply.
Free 24 Hour Emergency Tech Support
Free after hours emergency Tech support by phone or text.
Lower Rates
You’ve earned it!
You get lower rates when you are in NEON PLUS.
Frequently Asked Questions
What is the VIP Benefits Club?
The VIP Benefits Club is a free customer loyalty program provided by RBA Mechanical. It is a loyalty program based on how often you use our services over time.
There is no membership requirements, no special codes needed, and no registration. Participation in our VIP Benefits Club is automatic, as soon as you make your first purchase.
We use the VIP Benefits Club to show our clients our appreciation for using our services. We offer various free perks depending on the loyalty level you are in.
This makes it perfect so all clientelle can participate in our VIP Benefits Club. Whether you are a residential, commercial, an institute or an industrial client, our VIP Benefits Club works for you.
How Do I Know What Level I Am In?
The VIP Benefits Club levels are based on the amount of purchases made per year and the duration of time you call for service.
Your loyalty level is displayed on your invoices.
Your VIP level status is also listed in our customer database so our Technicians and staff always know what level you are on.
How Do I Get To A Level?
Silver – When you make your first purchase with RBA Mechanical, you are automatically entered into Silver level.
Gold – You advance to Gold level when you have made 5 purchases with RBA Mechanical. You remain in Gold level as long as you continue to make a purchase at least once per year. This can be a repair service, a preventative maintenance service, an installation, or a product purchase. If you have not made a purchase with RBA Mechanical within a 2 year period, you are reverted to Silver level.
Platinum – You advance to Platinum level when you have made a minimum of 2 purchases per year from RBA Mechanical, for 3 years. This can be repair services, maintenance visits, installations, or product purchases. If you have not made 2 purchases per year within a 2 year period, you are reverted to Gold level.
If you purchased a Platinum membership, then you remain in Platinum level for 1 year.
If you signed up for our email newsletters, you remain in Platinum level for 1 year from the date of your signup. After 1 year, you are reverted to Gold level.
Titanium – You advance to Titanium level when you have made a minimum of 2 purchases per year from RBA Mechanical, for 5 years. This can be repair services, maintenance visits, installations, or product purchases. If you have not made 2 purchases per year within a 2 year period, you are reverted to Platinum level.
Neon Plus – You advance to Neon Plus when you have made a minimum of 2 purchases per year from RBA Mechanical for 10 years. To remain in Neon Plus level, you must make a minimum of 2 purchases per year. If you have not made a purchase within a 2 year period, you are reverted to Titanium level. If you have not made a purchase within a 3 year period, you are revereted to Platinum level.
Can I pay a fee to get the benefits of a higher level?
The VIP Benefits Club is a customer loyalty program. We offer these various services for free to loyal clients who use our services often and for a duration of time. It shows our appeciation to our loyal clients.
The only level that can be purchased is Platinum.
The fee for Platinum level is $29.99 per month, paid annually. You will remain in Platinum level for 1 year, at which time Platinum level must be maintained to remain in that level, or you will be revereted to Silver or Gold level depending on your purchase standing.
How do I stay in the VIP Benefits Club?
The VIP Benefits Club is a free Customer Loyalty program. You must purchase product or services from RBA Mechanical to remain in the VIP Benefits Club.
You must also be in good standing with invoice payments. Non payments or late payments does not display appreciation of our services or our staff. Our customer loyalty program is provided to our loyal clientelle only.
