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Customer Loyalty Program

Customer Loyalty Program

The more you call, the more you save

A FREE customer loyalty program

Get FREE 1 Year Subscription to PLATINUM

Are you a new client? Or have SILVER or GOLD VIP status? Sign up for our newsletters and get a FREE 1 year subscription to PLANTINUM VIP level

Levels Menu

Each level offers free perks and bonuses based on how often, and how long, you use our services. 

Check your invoice for your current VIP Benefits Club Status

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VIP Benefit Club Levels

Level Benefits

Standard Appointment Bookings
24/7 Emergency Service Access
Customer Referral - Give $5, Get $5
Learn more

All New Clients

Level Benefits

Standard Appointment Bookings
24/7 Emergency Service Access
Customer Referral - Give $10, Get $10
Customer Only Discounts & Bonuses
Free Phone Tech Support During Regular Hours
Learn more

After 5 Purchases

Level Benefits

Priority Appointment Bookings
24/7 Emergency Service Priority Access
Customer Referral - Give $20, Get $20
Customer Only Discounts & Bonuses
Free Phone Tech Support During Reg Hours
No Over Time Charged on Saturdays
Learn more

Customer for 3 Years – Minimum 2 purchases per year
or Subscribe for $29.50 per Month ($354.00 / Year)

Why Subscribe to Platinum?

Save Money

PRIORITY appointment bookings
PRIORITY 24/7 emergency service access
NO OVER TIME charged on Saturdays, during regular hours

Your Saturday appointments alone can pay off your annual subscription with only 10 hours of service!

Want A FREE Platinum Level Subscription?

Are you a new client? Or have SILVER or GOLD VIP status?
Sign up for our newsletters and get a FREE 1 year subscription to PLANTINUM VIP level

FREE 1 year subscription

Sign up and get 1 year FREE subscription to our PLATINUIM VIP Level!  Recieve deals and offers 1st hand, and get news and updates straight to your inbox. 

Level Benefits

Priority Appointment Bookings
24/7 Emergency Service Priority Access
Customer Referral - Give $35, Get $35
Customer Only Discounts & Bonuses
Free Phone Tech Support
No Over Time Charged on Saturdays
No Over Time Charged Mon-Fri till 6pm
Free Onsite Consultations
Learn more

Customer for 5 Years – Minimum 2 purchases per year

Level Benefits

All the benefits of TITANIUM level
Customer Referral - Give $50, Get $50
PLUS:
No Over Time Charged on Sundays, reg hours
No Double Charges on Stat Holidays
Free 24 Hour Emergency Tech Support
Lower Rates
Learn more

Customer for 10 Years – Minimum 2 purchases per year

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Level Benefits

All Levels

You must be within our general service area to receive the benefits.

Apointment Bookings

Appointments are scheduled and booked based on the level you are in.  The higher the level, the more priority your bookings. 

Silver and Gold level bookings are added to the general booking cue.

24/7 Emergency Service

All clients have access to our 24/7 emergency service. The higher the level, the more priorty your emergency bookings.

Silver and Gold level bookings are added to the general emergency cue.

Customer Referral Discounts

Refer someone you know and when they make a purchase, you will both be rewarded with the same value listed in your VIP level.

Platinum, Titanium & Neon Plus

Customer Only Discounts & Bonuses

Starting with the Platinum level, we will periodically offer our clients special customer only discounts and bonuses.

Free Phone Tech Support (regular business hours)

Starting with the Platinum level, we offer our clients free phone tech support during regular business hours.

Reg business hours are Mon – Fri 9:00 am to 4:00 pm

No Over Time Charge on Saturdays

Starting with the Platinum level, we offer our clients no over time on Saturdays during 10:00 am and 3:00 pm. (Overtime charges are in effect before 10:00 am and after 3:00 pm.)

Titanium & Neon Plus

No Over Time Charge Mon-Fri till 6pm

Reg hours are Mon – Fri 9:00 am to 4:00 pm. No overtime is charged between 4:00 pm and 6:00 pm.

Free Onsite Consultations

A free service to discuss issues, new options, answer questions, or just to chit chat. No service purchase required.

Neon Plus

No Over Time Charge on Sundays

No over time is charged o Sundays during 10:00 am and 3:00 pm. (Overtime charges are in effect before 10:00 am and after 3:00 pm)

No Double Charges on Statutory Holidays

Regular overtime charges still apply.

Free 24 Hour Emergency Tech Support

Free after hours emergency Tech support by phone or text.

Lower Rates

You’ve earned it!

You get lower rates when you are in NEON PLUS.

Frequently Asked Questions

What is the VIP Benefits Club?

The VIP Benefits Club is a free customer loyalty program provided by RBA Mechanical. It is a loyalty program based on how often you use our services over time.

There is no membership requirements, no special codes needed, and no registration.  Participation in our VIP Benefits Club is automatic, as soon as you make your first purchase.

We use the VIP Benefits Club to show our clients our appreciation for using our services. We offer various free perks depending on the loyalty level you are in.

This makes it perfect so all clientelle can participate in our VIP Benefits Club. Whether you are a residential, commercial, an institute or an industrial client, our VIP Benefits Club works for you.

How Do I Know What Level I Am In?

The VIP Benefits Club levels are based on the amount of purchases made per year and the duration of time you call for service. 

Your loyalty level is displayed on your invoices.

Your VIP level status is also listed in our customer database so our Technicians and staff always know what level you are on.

How Do I Get To A Level?

Silver – When you make your first purchase with RBA Mechanical, you are automatically entered into Silver level.

Gold – You advance to Gold level when you have made 5 purchases with RBA Mechanical. You remain in Gold level as long as you continue to make a purchase at least once per year. This can be a repair service, a preventative maintenance service, an installation, or a product purchase. If you have not made a purchase with RBA Mechanical within a 2 year period, you are reverted to Silver level.

Platinum – You advance to Platinum level when you have made a minimum of 2 purchases per year from RBA Mechanical, for 3 years. This can be repair services, maintenance visits, installations, or product purchases. If you have not made 2 purchases per year within a 2 year period, you are reverted to Gold level.

If you purchased a Platinum membership, then you remain in Platinum level for 1 year. 

If you signed up for our email newsletters, you remain in Platinum level for 1 year from the date of your signup. After 1 year, you are reverted to Gold level.

Titanium – You advance to Titanium level when you have made a minimum of 2 purchases per year from RBA Mechanical, for 5 years. This can be repair services, maintenance visits, installations, or product purchases. If you have not made 2 purchases per year within a 2 year period, you are reverted to Platinum level.

Neon Plus – You advance to Neon Plus when you have made a minimum of 2 purchases per year from RBA Mechanical for 10 years. To remain in Neon Plus level, you must make a minimum of 2 purchases per year. If you have not made a purchase within a 2 year period, you are reverted to Titanium level.  If you have not made a purchase within a 3 year period, you are revereted to Platinum level.

Can I pay a fee to get the benefits of a higher level?

The VIP Benefits Club is a customer loyalty program. We offer these various services for free to loyal clients who use our services often and for a duration of time. It shows our appeciation to our loyal clients.

The only level that can be purchased is Platinum. 

The fee for Platinum level is $29.99 per month, paid annually. You will remain in Platinum level for 1 year, at which time Platinum level must be maintained to remain in that level, or you will be revereted to Silver or Gold level depending on your purchase standing.

How do I stay in the VIP Benefits Club?

The VIP Benefits Club is a free Customer Loyalty program. You must purchase product or services from RBA Mechanical to remain in the VIP Benefits Club.

You must also be in good standing with invoice payments. Non payments or late payments does not display appreciation of our services or our staff. Our customer loyalty program is provided to our loyal clientelle only.

RBA Mechanical Inc.
Our General Service Area:
Edmonton Sherwood Park